TTEC Expands Partnership with Verint for CX Automation Platform on Google Cloud
TTEC Holdings Inc., a global leader in customer experience technology and services, announced today the expansion of its strategic partnership with Verint, The CX Automation Company™. This expansion will see TTEC Digital offering Verint’s CX Automation platform as part of its Google GCP cloud contact center portfolio.
Enhancing CX Capabilities with Verint on GCP
John Wolf, Vice President of TTEC Digital, expressed excitement about deepening the partnership with Verint, stating that this collaboration will provide customers with access to cutting-edge innovations to drive loyalty, revenue growth, and operational efficiency in their contact centers. With Verint’s seamless integration with Google’s CCAI Platform, customers now have enhanced options to elevate their customer experience.
John Bourne, Senior Vice President of Global Partners and Alliances at Verint, highlighted the growing demand for cloud technologies and the importance of leveraging CX Automation to achieve tangible business outcomes. The partnership with TTEC Digital extends the reach of Verint’s solutions in the Google cloud, offering organizations new opportunities to enhance their customer experience.
AI-Powered CX Automation in the Cloud Contact Center Market
AI-powered CX automation is emerging as a key trend in the cloud contact center market, enabling organizations to stay ahead of the curve with the latest innovations without the need for costly premise upgrades. TTEC Digital’s integration of Verint’s CX Automation platform into its cloud contact center offerings provides customers with a competitive edge in delivering exceptional customer experiences.
Delivering Best-in-Class Solutions
TTEC Digital continues to offer a comprehensive suite of consulting, integration, and support services to help customers fully leverage Verint’s differentiated capabilities. By combining TTEC Digital’s expertise in CCaaS, Google AI, and cloud infrastructure with Verint’s CX Automation platform, organizations can access a best-of-breed solution at a compelling price point.
About TTEC Holdings, Inc.
TTEC Holdings, Inc. is a leading global CX technology and services innovator, renowned for its AI-enabled digital CX solutions. With a focus on delivering exceptional customer experiences across all touchpoints, TTEC Digital designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. TTEC Engage, the company’s customer engagement arm, offers AI-enhanced services to drive customer acquisition, tech support, and fraud prevention.
Contact Information
For media inquiries, please contact Meredith Matthews at [email protected] or +1 281-770-2566.
In conclusion, TTEC’s expanded partnership with Verint for the CX Automation platform on Google Cloud showcases the company’s commitment to delivering cutting-edge solutions to enhance customer experiences. By leveraging AI-powered automation and cloud technologies, organizations can drive loyalty, revenue growth, and operational efficiency in their contact centers. To learn more about TTEC’s innovative solutions, visit ttec.com.
