Infosys Collaborates with NVIDIA to Empower Telcos with AI-Driven Solutions
Infosys, a global leader in next-generation digital services and consulting, has announced an expansion of its collaboration with NVIDIA for AI-powered, customer-centric solutions to drive innovation and operational excellence for telcos. Leveraging Infosys Topaz, an AI-first set of services, solutions, and platforms using generative AI technologies, the collaboration aims to help telcos enhance their customer experiences, streamline network operations, and accelerate service delivery.
Infosys has developed three generative AI solutions powered by Infosys Topaz, using NVIDIA NIM inference microservices, NVIDIA NeMo embedding models, and NeMo Guardrails to customize and deploy generative AI telco domain-specific LLM models. Additionally, Infosys Topaz utilizes NVIDIA Riva for building real-time conversational AI pipelines that enable real-time transcription and translations for call center agents.
One of the solutions developed by Infosys is the TOSCA Network Service Design, which leverages NVIDIA generative AI to create and customize TOSCA templates, streamlining the network service design process. This solution has resulted in a 28% reduction in latency and a 15% improvement in accuracy. Another solution is the NVIDIA generative AI-powered rogue networking operations center, which enables network engineers and operations staff to troubleshoot issues faster and accurately, leading to a 61% decrease in latency and a 22% improvement in accuracy.
Infosys Cortex, a generative AI-driven contact center transformation platform, creates lifelike customer simulations for trainee agents to practice their skills in a fully immersive environment. These solutions provide significant benefits for customers in terms of operational efficiencies, productivity improvements, and enhancing the overall customer experience.
Anand Swaminathan, EVP & Global Business Head – Communications, Media, and Technology at Infosys, stated that the collaboration with NVIDIA aims to unlock cutting-edge enterprise AI capabilities to help organizations improve business efficiency. Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, highlighted the importance of generative AI solutions in helping telcos enhance their productivity and customer service.
The collaboration between Infosys and NVIDIA exemplifies a commitment to drive innovation and operational excellence for customers in the telecommunications industry. By integrating NVIDIA’s advanced AI technologies with Infosys Topaz, the collaboration aims to transform network service design, NOC operations, and contact center functionalities, ensuring the safe and responsible deployment of AI.
About Infosys
Infosys is a global leader in next-generation digital services and consulting, enabling clients in over 56 countries to navigate their digital transformation. With a focus on cloud and AI technologies, Infosys empowers businesses with agile digital solutions and continuous learning. The company is committed to being a well-governed, environmentally sustainable organization that fosters diversity and inclusivity in the workplace.
In conclusion, the collaboration between Infosys and NVIDIA marks a significant milestone in empowering telcos with state-of-the-art AI-driven solutions to drive innovation and operational excellence in the telecommunications industry. By leveraging generative AI technologies, these solutions are set to revolutionize network service design, NOC operations, and customer service functions, ultimately enhancing the overall customer experience. As the world becomes increasingly digital, the importance of cyber security has never been more crucial. With the rise of cyber attacks and data breaches, it is essential for individuals and businesses to prioritize their online security.
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