2024 Data Reveals Increase in Contact with 811, Leading to Fewer Digging Damages
LAS VEGAS, March 27, 2025 /PRNewswire/ — As National Safe Digging Month approaches this April, Southwest Gas is excited to report that requests made to 811 to get underground lines marked increased by nearly 10 percent, contributing to a 7 percent reduction in underground utility damage throughout Southwest Gas’ tri-state territory compared to 2023. This underscores the impact of safe digging practices on public safety.
Calling 811 is free, easy, and essential to protecting underground utility lines from accidental damage. Strikes to buried utility lines can cause serious risks and service disruptions, so this proactive measure is critical to keeping our communities safe.
The Impact of a Simple Call
In 2024, nearly 10 percent more requests to have utility lines marked above ground before digging were made than the previous year, illustrating the growing awareness of safe digging practices. This surge in 811 requests directly contributed to fewer damages to underground utilities—down 7 percent from 2023—saving communities from costly incidents and avoidable accidents.
Remember: Call811 Before You Dig
Whether planting a tree, installing an irrigation system, or breaking ground on a major construction project, knowing what lies beneath the surface is essential. Many utility lines may be buried just inches below the ground. One simple call to 811 or an online request at call811.com will start the process for getting underground utility lines marked, helping prevent costly and potentially deadly accidents.
Recognizing and Responding to a Natural Gas Leak
Southwest Gas urges anyone who suspects damage to a natural gas line or detects signs of a natural gas leak—whether or not they are a natural gas customer—to evacuate immediately and call 911 and Southwest Gas at 877-860-6020. Signs of a natural gas leak include:
- A distinct sulfur-like odor, similar to rotten eggs
- An unusual hissing or roaring sound near the ground or an appliance
- Blowing dirt, bubbling water, or discolored vegetation near pipeline markers or infrastructure
Protect Your Community—Call 811 Today
Before you start your next digging project, remember to call 811 or request a free online line marking at call811.com. It’s a simple step that helps protect you, your community, and critical infrastructure.
For more information on safe digging practices, visit www.swgas.com/dig-safe. For additional natural gas safety tips, visit www.swgas.com/safety.
About Southwest Gas
Southwest Gas Corporation is a dynamic energy company committed to exceeding the expectations of our over two million customers throughout Arizona, California, and Nevada by providing safe and reliable service while innovating sustainable energy solutions to fuel our communities’ growth. For more information about how Southwest Gas is supporting a sustainable energy future, please visit swgas.com.
SOURCE Southwest Gas Corporation
