Title: Planful Inc. Enhances Customer Experience with New Support Initiatives
Planful Inc., a pioneer in financial performance management cloud software, has recently implemented strategic enhancements to improve customer support, expert assistance, and resources. These investments aim to provide customers with faster resolutions, expert knowledge, and a seamless experience.
In the previous year, Planful onboarded numerous new customers and invested significantly in infrastructure and support programs. To uphold its commitment to exceptional service, the company expanded its customer success resources, increased Account Relationship teams, and boosted technical resources for issue resolution. The introduction of the One-Touch Customer Portal offers instant access to expert knowledge and curated resources within the platform, reinforcing Planful’s dedication to superior support and proactive engagement.
Melissa Dreuth, Chief Customer and People Officer at Planful, emphasized the importance of enhancing customer service as the company continues to grow. The investments in new capabilities, digitized processes, and solution-oriented resources aim to make it easier and faster for customers to derive value from the Planful platform.
Planful’s dedication to customer success has been recognized with various awards, including the Customer Service Excellence award from the Business Intelligence Group, a Bronze Stevie® from the American Business Awards, and a TrustRadius Buyer’s Choice Award for best-in-class customer relationships. These accolades validate Planful’s industry-leading reputation for customer support.
Following the strong financial results reported by Planful for FY24, these new enhancements further solidify the company’s position as a leader in customer success. Businesses can leverage these innovations to drive efficiency, collaboration, and agility to achieve peak financial performance with Planful.
Customers can explore these new service innovations at Perform25 in Miami from May 12 – 15 or in London from June 4 – 5. Planful, with a customer base that includes renowned brands like Bose, Boston Red Sox, and Zappos, offers a platform that streamlines planning, budgeting, consolidations, reporting, and analytics for enhanced financial performance.
For more information about Planful and its offerings, visit planful.com. Join the conversation on LinkedIn, X, or Facebook to stay updated on the latest developments. Planful’s commitment to customer success remains unwavering, with a focus on empowering businesses to plan confidently, close faster, and report accurately.
