OneCause Honored with Silver Stevie Awards for Customer Service Excellence
OneCause, a prominent fundraising software company, has once again been recognized for its exceptional service delivery. The company received two Silver Stevie Awards in the 2025 Stevie Awards for Sales & Customer Service, marking the eighth consecutive year of recognition for its outstanding customer service and innovation.
The Stevie Awards for Sales & Customer Service are prestigious honors in the customer service, contact center, business development, and sales industries. OneCause was acknowledged with Silver Stevie Awards in two categories: Customer Service Department of the Year – Computer Software: 100 or More Employees, and Contact Center of the Year: Up to 100 Seats – Technology Industries.
“We’re thrilled to receive this recognition for the exceptional support we provide to our nonprofit customers,” said Steve Johns, CEO of OneCause. “Our team’s dedication and passion shine through as they consistently go above and beyond to ensure our customers succeed in their fundraising efforts. With innovations like AI-driven chat, we are able to provide quick solutions, allowing nonprofits to focus on creating better futures.”
The OneCause Customer Support team employs a multi-channel approach to provide complimentary support to over 14,000 nonprofits through phone, email, SMS, live chat, and a dynamic help center. In 2024, they introduced Forethought, an advanced AI solution that offers 24/7 chat availability, enhancing customer support even outside business hours. The team achieved a 97% customer satisfaction score and assisted in over 16,000 fundraising events and campaigns held by nonprofits of all sizes.
To further improve customer support, the team emphasizes ongoing education through various training programs and workshops. They provide valuable learning opportunities for both staff and customers to maximize fundraising results effectively.
The Stevie Awards received over 2,100 nominations from organizations worldwide, with winners determined by scores from 176 professionals on specialized judging committees. Notable names like IBM and Southwest Airlines were among the distinguished winners.
Stevie Awards president Maggie Miller commended the winners for their exceptional achievements, reflecting the outstanding levels of accomplishment they demonstrate. The entire Stevie Awards community congratulates and celebrates the winners on their success.
In conclusion, OneCause continues to drive the future of fundraising with its innovative digital solutions, helping nonprofits improve their fundraising efforts and raise more money. With a commitment to excellence and innovation, OneCause remains a leader in the charitable sector, dedicated to supporting nonprofit organizations in achieving their missions. Visit www.onecause.com for more information and to stay updated on their latest initiatives.
