LONDON, Dec. 12, 2024 /PRNewswire/ — MYCOM OSI, a chief separate supplier of Community Word of honour and Provider Revel in Word of honour answers to probably the most global’s greatest communications provider suppliers (CSPs), lately introduced that it’s been decided on along Globe, one of the vital greatest CSPs in the Philippines, because the Winner of the Maximum Cutting edge Product/Provider for Automation Excellence Awards on the 2024 version of Telecom Overview Leaders’ Peak.
Globe is a chief telecommunications and virtual answers supplier in the Philippines handing over cellular, mounted, broadband, information, and controlled products and services to over 61.9 million consumers. Its principals are Ayala Company and SingTel, each identified trade leaders within the area.
Globe has deployed the MYCOM OSI Provider Revel in Word of honour answer throughout its end-to-end cellular, broadband and undertaking networks. This alteration established a zero-touch community incident lifecycle together with proactive factor detection, ticketing, notification, remediation and dispatching for cellular and residential broadband products and services.
Globe has been in a position to dump 86% of all impacting community occasions to the null contact platform, which is managing just about 100% of the community topology attaining over a 90% relief in week to cause buyer notifications occasion enabling reskilling and redeployment of assets to week evidence and forward-looking roles.
“This solution allows us to prioritize our customers’ needs through automation and delivers key capabilities to support a seamless mobile and fiber experience,” stated Matthew Slee, Senior Guide for Community Operations and Word of honour at Globe.
“We are honored to share this award with our partner MYCOM OSI at the Telecom Review Leaders’ Summit. This toolkit gives us the ability to manage a complex, multi-vendor, multi-technology, and vendor agnostic environment with no intervention at scale. The topology-driven intelligent root cause and service impact analysis allows us to offload the entire repair lifecycle to the system improving our customer experience, driving down operational costs and redeploying resources to areas it matters most,” Matthew mentioned.
Charles Bligh, CEO, MYCOM OSI, stated, “We take great pride in our long-standing relationship with the team at Globe. To jointly win this award at Telecom Review Leaders’ Summit with Globe affirms the cost and efficiency savings on offer from our innovative Service Experience Assurance Solution. The vision of Network Automation at Globe has been made a reality through this partnership with MYCOM OSI and our award-winning Automation Solutions.”
To organize a dialogue with MYCOM OSI and in finding out extra about its Provider Word of honour choices, click here or touch the workforce at [email protected]. To understand extra about Globe, consult with https://www.globe.com.ph.
Touch:
Jack Toye
[email protected]
+447719820492
SOURCE MYCOM OSI
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