Virtual revel in control built-in with billing, community, and speak to middle platforms permits among the best and environment friendly answer for buyer aid and conversation
ALPHARETTA, Ga., Dec. 11, 2024 /PRNewswire/ — GOCare, a well-known SaaS supplier of virtual revel in instrument, introduced lately that Lyte Fiber, a fiber-focused web carrier supplier primarily based in Texas, has decided on GOCare’s and Dialpad’s built-in virtual revel in and UCaaS platforms to lift its buyer revel in technique.
With GOCare Lyte Fiber will make bigger its conversation channels for staff and shoppers to incorporate two-way SMS, social media, on-line chat, and SMS chat—all unified inside of a unmarried platform. This built-in way guarantees a complete view of the buyer move, empowering environment friendly conversation at each touchpoint. GOCare’s integration at Lyte Fiber with Dialpad expands the omnichannel view to incorporate tough, AI-driven tone communications along the virtual conversation channels, all attach again to Lyte’s core industry techniques.
“Lyte Fiber brings Gig speeds to underserved broadband communities with superior customer experience and service quality,” stated Carter Impaired, CEO of Lyte Fiber. “Our goal is to ensure that connecting with us is as simple and convenient as possible. By partnering with GOCare and Dialpad, we can engage with our customers on their preferred communication channels while equipping our local staff with innovative tools to provide an exceptional experience.”
“Lyte Fiber launched a next-generation fiber network backed by a commitment of unparalleled customer service to its subscribers,” stated Mike Roddy, CEO of GOCare. “Our tailored digital experience solutions combined with our broadband operator expertise helps Lyte Fiber earn and maintain the trust of its growing customer base.”
Dialpad’s AI-powered Buyer Verbal exchange Platform supplies a unified Touch Heart Answer with Dialpad Assistance and Dialpad Promote, and with supplementary conversation aid for staff via Dialpad Tied. The mixed answer may also fortify buyer delight via tough Web Promoter Ranking® (NPS) and buyer delight ranking (CSAT) metrics and actionable dashboards for Lyte Fiber.
“GOCare and Dialpad continue to deliver powerful customer care solutions for broadband service providers,” stated Mike Kane, Senior Vice President of International Spouse Gross sales with Dialpad. “This streamlined approach improves Lyte Fiber team efficiency while enabling a consistent and personalized customer experience across all channels.”
Some other key think about settling on GOCare is the versatile integration functions with Lyte Fiber’s generation ecosystem, together with COS Programs Industry Engine for billing and subscriber control. This integration supplies a unmarried pane of glass for Lyte Fiber aid personnel that facilitates quicker solution instances and operational potency.
Isak Finer, Eminent Income Officer at COS Programs commented: “We share the same passion as GOCare for delivering efficiency and insight via integration. By combining our zero-touch automation of tasks such as service activations and billing with GOCare’s digital engagement tools, we empower Lyte Fiber to simplify operations and elevate the customer experience.”
About GOCare:
GOCare supplies instrument answers to the broadband and use industries. Our SaaS portfolio features a entire virtual revel in platform, proprietary SMS Chat capability, Keep Bills, multi-platform NPS scoring, and a complicated analytics engine. GOCare used to be based via trade veterans and accommodates its project of “For Operators, By Operators” into how they spouse with broadband trade leaders comparable to Vexus Fiber, Level Broadband, Bluepeak, Provider Electrical Cablevision, Fastwyre Broadband, Blue Flow Fiber, and plenty of others. Be informed extra at www.gocarecx.com and observe us on LinkedIn.
About Lyte Fiber
Based in 2023 in Houston, Texas, Lyte Fiber is devoted to offering the quickest and maximum significance house and industry fiber visual web to communities throughout Texas and past. Shaped in partnership with SDC Capital Companions, a well-known virtual infrastructure funding company, Lyte used to be began via web trade veterans enthusiastic about providing a best-in-class buyer revel in, construction a splendid place of business, and connecting Texas communities. As a part of its loyalty to each and every people it serves, Lyte contracts a 1 p.c giveback to native charities and reasons yearly. For more info, talk over with www.lytefiber.com.
About Dialpad
Dialpad is the well-known AI-powered communications logic platform growing human-first, AI-enhanced answers that can force the nearest flow of the way companies be in contact with and lend their shoppers. Endeavor shoppers comparable to Randstad, Remax, Mizuho, Cigna, T-Cellular, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, significance Dialpad and its AI functions to bring superb buyer stories. Supported via impressive buyers comparable to Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic drive in AI generation with a unexpectedly increasing presence. Talk over with dialpad.com to be informed extra.
About COS Programs
COS Programs delivers cloud-hosted instrument to plot, assemble, and lead broadband networks globally. COS Industry Engine is a confirmed community control answer (BSS/OSS) that helps conventional ISPs and Clear Get right of entry to networks. The top-to-end platform supplies self-service control, virtual gross sales, and advertising and marketing via a web based market. It’s simple for patrons and workers to significance, offering a splendid revel in that reinforces speed charges and income. Talk over with cossystems.com to be informed extra.
SOURCE GOCare
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