The Future of Telcos: Transforming Operations with AI Solutions from Infosys and NVIDIA
In a rapidly evolving digital landscape, telecommunications companies face the challenge of meeting customer demands while optimizing network operations. To address these challenges, Infosys, a global leader in digital services and consulting, has announced an expanded collaboration with NVIDIA, a pioneer in AI technologies. By leveraging Infosys Topaz, an AI-first platform, and NVIDIA NIM inference microservices, the collaboration aims to empower telcos with cutting-edge AI solutions that drive innovation and operational excellence.
Infosys has developed three generative AI solutions powered by Infosys Topaz and NVIDIA NIM inference microservices. These solutions include TOSCA Network Service Design, a smart networking operating center, and Infosys Cortex, a contact center transformation platform. By harnessing the power of generative AI, telcos can streamline network service design, troubleshoot network issues faster, and enhance customer service through realistic simulations for contact center agents.
The collaboration between Infosys and NVIDIA brings together advanced AI technologies to transform network operations, contact center functionalities, and network service design. By integrating NVIDIA’s full-stack accelerated computing and AI platform with Infosys Topaz, telcos can accelerate their adoption of generative AI solutions to improve productivity and customer service.
Anand Swaminathan, EVP & Global Industry Leader – Communications, Media and Technology at Infosys, highlighted the potential of this collaboration to unlock cutting-edge enterprise AI capabilities. By integrating NVIDIA’s AI technologies with Infosys Topaz, the collaboration aims to drive innovation and operational excellence for telcos while ensuring the safe and responsible deployment of AI solutions.
Ronnie Vasishta, Senior Vice President of Telecom at NVIDIA, emphasized the importance of generative AI solutions in helping telcos improve productivity, efficiency, and customer service. By leveraging NVIDIA’s AI platform, Infosys Topaz is delivering domain-specific solutions that enable telcos to accelerate and streamline their adoption of AI technologies.
Overall, the collaboration between Infosys and NVIDIA showcases the transformative potential of AI-driven solutions for telcos. By harnessing the power of generative AI, telecommunications companies can enhance their operational efficiencies, improve productivity, and deliver exceptional customer experiences. This partnership represents a significant step towards leveraging AI technologies to drive innovation and excellence in the telecommunications industry. The Importance of Regular Exercise for Overall Health
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