Strategic Acquisition Doubles Operational Capacity for Cloud Contact Centers
COLUMBIA, Md., March 19, 2025 /PRNewswire/ — Pronetx, Inc., a leading Customer Experience (CX) firm and Amazon Connect Service Delivery Partner, has announced a significant agreement to acquire VT Team, an Amazon Connect Solution Delivery partner. This strategic move, coming on the heels of Amazon Connect’s 8th anniversary, is set to double Pronetx’s operational capacity and expand its product offerings. The acquisition aims to accelerate the migration of some of the world’s largest contact centers to the cloud, solidifying Pronetx’s position as a trusted partner for enterprises seeking specialized CX expertise.
Pronetx, established in 2024, has swiftly made a mark within Amazon Web Services (AWS) by offering professional and managed services, CX SaaS solutions, and support for major cloud-based Contact Centers in various sectors. Renowned for delivering intricate systems in secure environments, Pronetx’s expertise lies in utilizing cloud technologies for transformative customer experience initiatives, as evidenced by successful projects for government agencies like the DC Government and the Social Security Administration.
Former CIO of the Social Security Administration, Marcela Escobar-Alava, praised Pronetx’s role in their cloud contact center transformation, emphasizing the company’s ability to modernize service delivery and meet evolving customer expectations. This sentiment is echoed by Yasser El-Haggan, Founder and CEO of Pronetx, who highlights the increasing demand for specialized CX skills in the market and the importance of leveraging cloud capabilities for modernizing customer experience technology.
With a leadership team boasting over two decades of experience in CX innovation, Pronetx has been instrumental in advancing technologies like Amazon Q in Connect and contributing to AWS’ speech analytics product, Contact Lens. The acquisition of VT Team, with its extensive experience in Amazon Connect deployments across multiple industries, positions Pronetx as a formidable player in the CX transformation space, capable of addressing complex business needs with innovative solutions and unmatched expertise.
The positive impact of this acquisition extends to employees, customers, and stakeholders, as both Pronetx and VT Team share a commitment to fostering an inclusive and collaborative culture. Existing customers can anticipate faster innovation cycles and enhanced solutions, while employees will benefit from increased growth opportunities and cross-functional collaboration.
The transaction is expected to close in the coming weeks, with Pronetx and VT Team operating under the Pronetx brand post-acquisition. This move will not only expand their market presence but also underscore their dedication to providing specialized CX solutions with a technology-first mindset.
In conclusion, Pronetx’s acquisition of VT Team marks a significant milestone in the realm of cloud contact center solutions. By combining expertise, resources, and a shared commitment to innovation, the newly formed entity is poised to lead the way in CX transformation, delivering tailored solutions that drive customer satisfaction and business value. Explore the possibilities with Pronetx and experience the future of customer experience.
