Daupler ha recaudado 15 millones de dólares en una ronda de financiación Serie B para ayudar a las empresas de servicios públicos a automatizar la gestión de la respuesta a incidentes en tiempo real. La inversión, liderada por Aqualateral, permitirá a Daupler crecer en el mercado de servicios públicos eléctricos y expandirse internacionalmente en empresas de servicios públicos en el Reino Unido y la UE.
La financiación impulsará el análisis de datos impulsado por IA y la automatización de las operaciones de campo de Daupler, ampliará su base de clientes en el mercado de servicios públicos de electricidad y se expandirá globalmente para mejorar la gestión de incidentes en infraestructuras críticas y servicios públicos.
Aqualateral, una compañía de inversión con sede en Nueva York centrada en el agua, lideró la ronda de financiación junto con inversores existentes como Burnt Island Ventures y KCRise Fund. Jiten Manglani, director de TI de Aqualateral, destacó que la plataforma de Daupler está transformando la eficiencia y eficacia en la respuesta a incidentes de las empresas de servicios públicos, ayudándolas a ser más resilientes y proteger a las comunidades.
John Bertrand, CEO de Daupler, mencionó que la compañía se fundó para agilizar la respuesta a emergencias y mejorar el servicio al cliente. La financiación permitirá a Daupler acelerar la innovación de productos, expandirse en el sector de servicios públicos de electricidad y escalar en el Reino Unido y la UE.
Daupler está acelerando el desarrollo de productos para ofrecer soluciones de gestión de respuesta de extremo a extremo a sus clientes de servicios públicos en diferentes países. La empresa está expandiendo sus capacidades de análisis avanzado para ayudar a las empresas de servicios públicos a optimizar sus operaciones y mejorar la comunicación con los clientes.
En resumen, Daupler está enfocada en impulsar la innovación en la gestión de la respuesta a incidentes para empresas de servicios públicos, con el objetivo de mejorar la eficiencia operativa, la resiliencia y la confiabilidad del servicio a nivel global. Customers have reported a reduction of up to 50% in response times and an 80% decrease in response costs. During Hurricane Helene in September 2024, the company supported its utility customers in North Carolina, South Carolina, and Florida by automating responses to thousands of events. This accelerated service restoration relieved the burden on utility staff and ensured that millions of people in the hardest-hit areas could stay connected with their service providers.
The city of Durham, North Carolina, adopted the software in 2018, leading to significant improvements in efficiency and service. “Daupler has changed the way we do business,” said Tim Segard, supervisor of the Durham utility system. “Our supervisors can efficiently manage on-call staff and dispatch teams, and communication within our teams has greatly improved. Response times are faster, customer service is better, and teams appreciate having quick access to the tools they need. We couldn’t ask for a better platform.”
By automating incident assessment, optimizing dispatch, and improving communication, Daupler has redefined emergency response for its customers. These capabilities are now expanding to new markets, helping utility companies worldwide modernize operations and strengthen infrastructure resilience.
About Daupler:
Backed by the world’s most extensive artificial intelligence dataset on utility incidents, Daupler’s Response Management System (RMS) quickly identifies the severity of electricity, water, wastewater, and public works infrastructure issues. Daupler is the only end-to-end incident management solution that helps utility companies identify, classify, and deploy resources, streamlining response and eliminating manual steps. With Daupler, utility companies can effectively respond to critical incidents in real-time, saving money, resources, and time while keeping their communities safe and satisfied. Learn more at www.daupler.com.
About Aqualateral:
Aqualateral is a multi-asset investment vehicle dedicated to addressing local and global water challenges by implementing innovative solutions that transform how water is accessed, treated, distributed, and managed. By working closely with communities, Aqualateral ensures capital flows towards solutions that address real on-the-ground needs while generating measurable value. By bridging the gap between market-driven opportunities and critical water needs, Aqualateral delivers triple returns for communities, investors, and the planet. For more information, visit www.aqualateral.com or follow the firm on LinkedIn.
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