Intermedia, a leader in cloud-based communications, collaboration, and customer engagement solutions, has been recognized as a Leader in the Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025. With their Intermedia SPARK AI™ suite of features, seamless Microsoft Teams integration, and sophisticated Cloud PBX and Unified Communications solutions, Intermedia is revolutionizing customer interactions for businesses of all sizes.

Aragon Research evaluated 10 major providers, and Intermedia stood out for its innovation, execution, and ability to help businesses modernize customer engagement. Their AI-powered platform offers businesses the tools to optimize workflows, engage customers seamlessly across various channels, and gain actionable insights to drive business growth.

Intermedia’s AI-powered features include AI Agent Assist, AI Evaluator, AI Interaction Summary, AI Sentiment Analysis, and AI Transaction Redaction. These features enhance customer interactions, streamline quality assurance, and ensure compliance with industry regulations.

Their seamless integration across business tools, including expanded Microsoft Teams integration, ensures businesses can handle customer interactions efficiently. With advanced archiving capabilities, businesses can securely retain and manage customer communications across voice, chat, and email.

Intermedia’s cloud communications platform is backed by 99.999% uptime service level agreements, J.D. Power-certified technical support, and a partner-first approach to support over 7,500 resellers, agents, and service provider partners.

For more information about Intermedia’s intelligent contact center solutions, visit their website. Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™. To learn more, please visit www.jdpower.com. This information is sourced from Intermedia Cloud Communications.