Gridspace’s Virtual Voice Health Agent, Grace, Earns HITRUST Certification for Third Consecutive Year
LOS ANGELES, March 12, 2025 /PRNewswire/ — Gridspace proudly announces that its pioneering virtual voice health agent, Grace, has achieved HITRUST certified status for information security for the third consecutive year—an unprecedented accomplishment in the industry. Grace has facilitated over 500,000 calls annually for twelve blood banks, organizing virtual blood drives that have resulted in the collection of 500,000 pints of life-saving blood.
Grace, equipped with cutting-edge technology, prioritizes hospital-grade data security while delivering tangible healthcare outcomes. Last year, other healthcare applications utilizing Grace surpassed one million calls. By engaging patients in natural conversation, Grace streamlines interactions with healthcare systems, enhances hospital ratings, and safeguards sensitive information.
“Grace establishes a new benchmark in voice-enabled healthcare. The triple certification of our Gridspace Sift and Grace platform underscores our commitment to security and operational excellence,” stated Cooper Johnson, Head of Conversation Design at Gridspace.
Anthony Scodary, Co-Founder of Gridspace, emphasized, “With over 500,000 calls annually and 500,000 pints of blood collected, Grace exemplifies how our machine learning program, developed through a decade-long collaboration with leading speech technologists from Stanford and MIT, is revolutionizing healthcare and applied AI.”
Darren Hudach from Incept remarked, “Grace’s innovative approach is revolutionizing patient care by leveraging impactful metrics. It’s not just about technology—it’s about creating a measurable, life-saving difference.”
About Gridspace
Gridspace specializes in advanced voice technology and artificial intelligence software for contact centers, handling billions of minutes of voice calls for prominent healthcare, financial service, and consumer brands globally. To witness Gridspace’s healthcare virtual agents in action, visit https://www.gridspace.com/.
About Incept
Incept offers tailored marketing solutions for growth-focused healthcare organizations, blending innovation with personalized service from a team of seasoned sales and marketing experts. Learn more about Incept at www.incept-health.com/.
For more information, contact:
Email: [email protected]
Web: https://www.gridspace.com/press-center
This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from those expressed herein.
SOURCE Gridspace
In conclusion, Gridspace’s virtual voice health agent, Grace, sets a new standard in voice-enabled healthcare with its HITRUST certification for the third consecutive year. By prioritizing data security, delivering measurable healthcare outcomes, and collecting 500,000 pints of blood annually, Grace is transforming patient care and making a tangible, life-saving impact. Visit Gridspace’s website to learn more and engage with their innovative solutions.
