Aucera Wins Five Stevie® Awards for Excellence in Customer Experience and BPO Leadership
Aucera, a leader in customer experience and business process outsourcing (BPO) excellence, has been recognized with five Stevie® Awards in the 19th annual Stevie Awards for Sales & Customer Service. These awards highlight Aucera’s commitment to human-centered service, cutting-edge technology, and industry leadership.
The Gold award for “Achievement in Customer Experience” and Bronze award for “Contact Center or Customer Service Outsourcing Provider of the Year” showcase Aucera’s ability to blend advanced technology with personalized customer engagement. Through strategic deployment of AI and workforce intelligence tools in collaboration with TouchPoint One, Aucera has demonstrated efficiency, engagement, and customer satisfaction without compromising the human touch.
Judges of the Stevie Awards commended Aucera for setting a new standard in the BPO industry by focusing on strengthening human connections while leveraging advanced technology. Aucera’s unique value proposition in the BPO space lies in their exceptional balance between technological innovation and human-centered service, building transparency, trust, and emphasizing employee engagement.
Casey Kostecka, President at Aucera, expressed pride in these achievements and gratitude for the collaboration that has enabled Aucera to push the boundaries of customer service and agent performance. This recognition reinforces Aucera’s commitment to exceeding industry standards and redefining how businesses develop and empower their frontline teams.
The Stevie Awards are prestigious honors that celebrate organizations setting new benchmarks for customer engagement, operational efficiency, and service excellence. With over 2,100 nominations from organizations worldwide, this year’s Stevie Awards highlighted the best in customer service and sales, with winners selected by 176 professionals across seven judging panels.
Aucera, a leading customer experience outsourcing company based in Mahwah, N.J., brings over six decades of expertise to deliver custom, cost-effective customer service and acquisition solutions. Serving a diverse client portfolio across industries such as insurance, healthcare, energy/utility, financial services, and travel, Aucera offers customer engagement services across onshore, nearshore, and offshore locations.
In conclusion, Aucera’s recognition with five Stevie® Awards underscores their dedication to human-centered service, cutting-edge technology, and industry leadership in the customer experience and BPO sectors. By prioritizing human connections while leveraging advanced technology, Aucera continues to set new standards in the industry. For more information about Aucera and their comprehensive suite of Customer Experience solutions, visit www.Aucera.com.
